Robert's complaint:
February 18, 2014

Insurance Company: Progressive
Coverage Type: Auto/Boat/Motorcycle

• Underwriting - Cancellation
• Underwriting - Nonreneweal
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations
• Marketing & Sales - Misrepresentation
• General - I feel abused by this company

I have several complaints with Progressive Insurance Co. It started at the end of May 2013. I was in an accident were I was hit from behind and I hit the car in front of me and that car hit the next car. The person who hit me left the scene. I was taken by ambulance to the hospital meanwhile the police did a report and never noticed that there was damage to the rear of my car so I was written up as "at fault". The insurance co is saying that there was not enough damage to my rear bumper warrant a claim on my part...Then in Oct 2013 a pallet came off the back of a truck and struck my car. My wife was driving. They also are refusing that claim. I looked online and found that I was changed from married to single and my wife was no longer on the policy. I made the correction online and my premium dropped quit a bit...Well the correction did not stay they took it back off as if I wasn't married at all and my wife was no longer on the policy again. I said to them over the phone "why did you take my wife off the policy?" and the reply was "she never was on the policy". I'm sorry but there is no way I'd sign up as single male when I'm NOT" and it would cause me to pay more in premiums!!! Why on earth would I do that? Fact is I wouldn't. I got this policy with my wife, they took her off so they could collect more money and to get out of paying a claim. In my opinion, Progressive does not stand by their policy's and they are liable for changing my policy to collect more money and get out of a claim. This is criminal activity.

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