samuel's complaint:
January 13, 2014

Insurance Company: American Family Insurance
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Denied Access to Services
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Marketing & Sales - Misrepresentation

My name is Samuel.I am insured with Personal Service Insurance through American Auto Insurance Company.I am the owner of a 2011 Ford F150 LXT pick-up truck that is fully customized in chrome.On 04-20-2013 while sitting at a traffic light,the wind lifted the fiberglass cover on the bed of the truck and slammed it down on the back right-side half of the truck.Starting at the top right hand side of the back of the truck, striking the top of the back door frame including the top of the back door. It also struck the back right hand side panel and the chrome wheel well cover on the right hand side of the truck as it knocked it off and damaging it.It like-wise hit the right side chrome center cap on the mag and damaged it. It also hit and cracked the chrome cover on the right side back break light. The only body damage that was include in the appraisal on 04-23-2013 at my house was the right back fender but not the chrome wheel well cover.I have called the insurance company more times than I can remember to send the appraiser back out to include the damage that even a dummy can tell the damage was done by the incident.The insurance company contacted me once early on in May of 2013 and asked me for the name of the body shop but made no arrangements to come back out.I have called the insurance company and the appraisal company several times,month after month after month,with no response.Today is 01-13-2014 and still no response.Please assist me in handling my claim. My claim number is 2013-67016-A.Earl's Collision Center on Brook park road in Cleveland,Ohio is the body shop.

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