Kenneth's complaint:
January 02, 2014

Insurance Company: GEICO
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service

I hit a deer and it severely damaged the front end deployed the air bags. The vehicle ran perfectly prior to the accident. The front end damage was repaired and air bags replaced. When picked up the truck the transmission was slipping and the engine overheated. When the Collision shop came to where we were at, the fluids in the radiator were nearly a gallon low. It turned out the transmission fluids were close to five quarts low. When we got it back the second time. Reverse was clunking into gear and the first to gears were slipping. We took it back and the collision shop took it to 3 different transmission shops who found nothing wrong we were told. The shop Gerry rigged some things and we picked it up again. The truck ran pretty good for a couple of days then the transmission was slipping bad, lurching forward and causing the engine to stall. We, also found that there was a water leak and a transmission fluid leak on the front where the transmissions coolers are located. They say it is fixed again, but we are skeptical. We live from check to check and depend on our insurance for these things. I am a Veteran with health issues. A hip replacement, heart attack and a blood clot in my lung that nearly killed me. Physically I can't change a tire let alone work on the car. This is our only car and my wife and I depend on it to get back and forth to work. The insurance blames the collision shop and the collision shop blames the insurance company. All I know is the truck performed perfectly before the accident truck and it doesn't now.

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