Allison's complaint:
December 31, 2013

Insurance Company: UnitedHealth Group
Coverage Type: Health Insurance

• Underwriting - Refusal to Insure
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Delays/No Response

I have 2 complaints:

1. I have adult acne and had a prescription from my doctor for a topical medicine called Tretinoin Cream. United Healthcare denied coverage because of my age. They only cover people under 29 years old. Is this age discrimination?

2. My doctor prescribes 40 mg daily of escitalopram. United Healthcare only allows 20 mg a day. My doctor sent approval for 40 mg as is required by United Healthcare. They could not get their system to reconcile the 40 mg in their system. No one from the company called to tell me this and I did not get my medicine as expected. My medicine was 1 week late causing me to have side affects of stomach cramps, depression and headaches.

My complaint is that there is no conscience of customer care and the affect on the patient when they don't get their medicine. What if this had been medicine that could have resulted in a fatality? Last year I had the same problem with getting escithaloram, so this is my second experience with the same problem.

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