Christopher's complaint:
December 17, 2013

Insurance Company: State Farm Insurance
Coverage Type: Homeowners Insurance

• Claim Handling - Denial of Claim

I am in a wheelchair and live in a mobel home. On December 8th, 2013 I went into my utility room to let my dog out my front wheel on my chair almost went through the floor. Back in September I had found water on my utility room floor so I called the water softer company because it looked like that was the problem to me. They came out said yes fixed it and charged me $290. I thought problem fixed. My bedroom is on the other side of that wall the water softer is in and had been leaking and I was not aware of that until my girl friend went to move Christmas presents that afternoon on that side of the bed they were soaking wet. My box spring and mattress sets on the floor so it does not move and is easy for me to tranfer from my chair to the bed, it was soaked as well. I can not get my chair on that side of the bed so I did not know it was wet. She discovered that side was soaked with water and the night stand has mold on it the carpet and floor in the bedroom and utility room is ruined. My bedroom smells like a mushroom from the mold, even the box springs had soaked up water. We took pictures and filed a claim. The adjuster came out took pictures and she determined it had leaked for a while and should have been discovered sooner so it is not covered. Mean while mold keeps growning and I do not have a bed to sleep in. I make monthy homeowners payment and never late. We were not aware the softner was leaking under the wall into our bedroom as well as under the floor in the utility room until my tire almost went though the floor. My Agent is with State Farm in Rockville, Indiana I have had this homeowner policy with them since 1999 and have only had one other small cliam years ago. Can anyone advise on what I can do.

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