November 29, 2013
Insurance Company: Farmers Insurance Group
Coverage Type: Homeowners Insurance
- Underwriting - Premium Too High
- PolicyHolder Service - Inadequate Service
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Delays/No Response
- General - I feel abused by this company
Farmers is terrible. I have been a loyal customer for 28 years 10 years on condo insurance and 18 years on my home. I have been recently increased from $1850 to $4630 without having a claim. NOTHING has changed about my house and there have been no fires, claims or change in the house. When I first learned of the change, I called the office of my agent Andy Yee and was told that it was probably a mistake. I was told that someone would write me back. NO ONE ever called back. I received the bill without explanation. This is POOR customer service and Farmers has certainly made money off me with my home insurance. I also have 2 cars and umbrella liability coverage with them. There is NO LOYALTY to customers and very poor service.
I have canceled my policies and reported this to consumer reports as well as other agencies that rate insurance.
TERRIBLE SERVICE and would never use Farmers again.
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