Maria's complaint:
November 25, 2013

Insurance Company:
Coverage Type: Liability Insurance

• PolicyHolder Service - Delays/No Response
• Claim Handling - Delays upon Delays
• Claim Handling - Denial of Claim

Almost 2 years ago i got into an accident with another vehicle i was coming out a Walgreen turning left and i didn't see this other car coming straight and i hit her we exchanged information and she said they would be in contact with me. I then went to police station to report everything they said if there was no injury to a person then there doesn't have to be a report. The next day i went to my insurance company MAGNUM INSURANCE which is an agency (at the time i wasn't aware of so) to report the accident gave them all information drew a picture of the accident. They then told me they had everything under control so i left it as is. after a while American Family which is the insurance the lady had called me to also get information which i gave and that was that didn't hear from them again. almost a year later the doorbell rings, it was a police offer telling me i had just been served and gave me a paper. It read that i was to be summoned to court because i failed to pay for the damages of the car. A couple days later my mom took that paper back to magnum to see what they were talking about because our understanding was they had already "took care" of everything they then took the paper made copies and said i didn't have to go to court that they had everything "under control" once again we took their word. It was 2 months later i started getting all these letters from attorneys and so on so i got scared went back showed them the letters and they said that I would have to contact AMERICAN ALLIANCE which was my insurance company that they were just the agency so they gave me their information to contact them in which i did sometime later because i was very busy with work and school i then received a letter stating that my license would be getting suspended in July of 2013 due to this matter not being resolved and i was put a judgement of $4,417.89. so after i received all that i started to take action and called American Alliance about 3 times before i actually spoke to someone regarding the situation, they told me that they were actually speaking to American Family regarding solving this matter they also said the letter of my drivers license suspension was just a scare tactic so i called the secretary of state and they confirmed that this was a true judgment. I called American Alliance again and they told me not to worry that they would "take care" of this matter.A week passed i got no information so i started calling American Alliance again to see what was going on. It took me about a week for them to FINALLY respond, they told me i should call the lawyer to American Family because they don't know why they would have put a judgment on me because they were still discussing the matter. I called and spoke to the lawyer and he told me that they never spoke to American Alliance,never went to court, never had any type of contact with American Alliance so that i would have to resolve this with American Alliance.I then called American Alliance again and for over 2 months i tried to continue to get in contact with them and they have not responded yet.So i am looking for a lawyer that would take this case and get paid from when i win the case as of now i have a suspended license a judgment on me reported to the credit bureau and maybe other things i don't know of.FOR THE INSURANCE COMPANY I PUT AAA BUT THATS NOT THE COMPANY IT DOESNT HAVE AMERICAN ALLIANCE SO I PUT THAT COMPANY SO IT WOULD LET ME POST THIS

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