Sandra's complaint:
November 08, 2013

Insurance Company: Erie Insurance Group
Coverage Type: Homeowners Insurance

• Underwriting - Cancellation
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Delays upon Delays
• General - I feel abused by this company

We have been a customer of erie insurance for over 30 yrs! My mother became gravely ill around the 15th of Sept. we were at her beside until the end! She past in Oct! With the stress and loss of my mom I forgot to pay my bill! It was due Sept 29 2013, always payed a one time payment on line! So on oct 19th I went online and payed my homeowner s insurance , I received my conformation # 10 days latter they canceled us , So i called My Agent, She said she didn't no, but looked like insufient funds, I told her that wasn't possible because we have over drat protection, after searching , I'm the one to find my problem ,I accidentally hit one number wrong of my checking account, 10 days after I thought I payed , never got a call to let me know from my agent, I had been to Charles mills office twice, to find out,they didn't want to forgive my mistake because I had 2 claims in 3 yrs, one the hail storm, the other, ice storm, both was an act of God, 32 yrs with this company ,this company has caused me mental and physical stress, and they should be more professional , thank you very much for taking the time to read my complaint, sandy Robinson

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