Back to insurance complaintsNovember 05, 2013
Insurance Company: Allstate
Coverage Type: Auto/Boat/Motorcycle
- Underwriting - Premium Too High
- Underwriting - Forced Placement
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Delays/No Response
- PolicyHolder Service - Unfair Negotiation
I have had both auto and homeowners ins. with Allstate in Illinois for the past 12 years. My agent there was always ready for any questions. I did not have any claims, always paid premiums on time. Now I retired to Florida, was set up with agent Carolyn Hersch in Hudson, Fl. who never returned my calls. My premiums doubled without my knowing or authorization. I was forced to move to a new company being I am now on a fixed income and saving myself two-thirds of that premium. I am being billed for the last month with Allstate without my knowledge and threatened to go to collections. I would not recommend anyone in their right mind to buy Allstate.
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December 18, 2013 at 6:01 PM
Hi Patricia, If you were double-covered for the time you were with Allstate and the new carrier, Allstate cannot legally charge you. Simply send in a copy of your new declaration page, and they must backdate your cancellation and refund the portion of time you were double-covered. If your agent won't return your calls, contact Allstate directly and let them know.