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Dorothy's complaint:
October 29, 2013

Insurance Company: The Travelers Companies
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company

I have tried to file a claim with Travlers twice for Bricks in my Laundry Room deterioating and mold in my Rec. Room. I spoke with an Agent today and was denied for a second time. When I asked "What was I surpose to do, stay here until the house falls in on me ", and I was told "YES". Is this the way you talk to a paying customer, I think not. Are we paying for Insurance but not being covered. It sounds to me like a Scam, we're paying for a service that we are not getting, at least not in the way we expected.

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