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Tamara's complaint:
October 29, 2013

Insurance Company: Anthem
Coverage Type: Health Insurance

  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays

Anthem is holding up claims so long I am unable to file with my secondary insurance (Medicare). They make no decision, demand payments they already paid to doctors or clinics be returned and then make no determinations. So none of my bills are getting paid and they stall so long I am unable to file with my secondary insurance. In the end this leaves me with the full bills.I have called repeatedly all year, even setting up conference calls with providers. Anthem claims they will help, but then they do absolutely nothing with my claims. Again,this makes it impossible to send claims to my secondary (Medicare) because they have a one year claim period. After one year Medicare will not consider a claim at all. I paid all my premiums, but now they won't pay my claims.

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