Edna & Ivan's complaint:
October 12, 2013

Insurance Company: Progressive
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Delays upon Delays
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations
• Marketing & Sales - Misrepresentation
• General - I feel abused by this company

There was an accident on my property by a person that lives at another address, resulting in needing two surgeries. They did pay 3000.00 in medical. You can only imagine how far that went. At one point they said they may pay his deductible. They refused any thing at all. Accidents happen. I loved Progressive so much, I told everyone how wonderful they were. Got several people to sign with them. I was told a bare faced lie on the Auto policy. I was treated unfairly on the homeowners policy. This accident happened July 20th.Just found out yesterday(Oct.10th) that they were refusing any payment toward deductible or hospital bill. The person injured happened to be our son as he was trying to cut some tree branches off our pole barn. He tries to help us all he can as we are 75 years old. That may be the reason they did not want to help. He lives in a house that he bought around 20 years ago. He does not believe in living with his parents. Though he does believe in helping us all he can. When we took out Auto insurance they did not offer homeowners. We were so happy when they offered the homeowners. We took them the minute we could, and have had them ever since. Never dreaming they would betray us. Have never had to file a claim. I think we filed a small auto claim one time. That is why we pay insurance in case of an accident, because accidents do happen. Never thought we would be betrayed by Progressive. I am just sick inside. Edna R. Grimm

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