Jack's complaint:
September 17, 2013

Insurance Company: Auto-Owners Insurance
Coverage Type: Renters

• Claim Handling - Denial of Claim

I have renters insurance through auto owners in Lake City Michigan
A main water line broke in my front yard
it was on a Sunday an took 5 hours to shut the water off
in the meantime must have been hundreds if not thousands of gallons of water running over my basement wall
so I called the insurance company in lake city an talked to the agent
well he said he had no idea about renters insurance
wow you sell renters in insurance and do not know what your selling glad he is not my doctor
any way I waited 5 hours an he still did not call me back so I called him
he said the traverse city agent was out to lunch oh my out to lunch for 5 hours
so I called him back
I am told now after paying on this insurance policy with $26,000 coverage for over 10 years its called ground water leakage
never heard of this thousands of gallons an called ground water leakage
agent said they do cover sewer back up well a sewer back up must to be like catrina
the agent said he would send me a copy
I said I have my policy here an no mention of that
so I called main office in mt pleasant
very nice people there but he told me in a nice way I was screwed
now I understand when you see all these people on tv with no insurance it sure is a waist you have better luck with the red cross

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