Tim's complaint:
September 09, 2013

Insurance Company: Allianz Global Assistance
Coverage Type: Travel Insurance

• Claim Handling - Fraud
• Claim Handling - Denial of Claim
• Marketing & Sales - Misleading Advertising

The effort this company goes through to avoid paying is frustrating. I had to extend a trip's duration due to complications for my father recovering from surgery. The surgeon filled out appropriate paperwork indicating the complications developed while in the hospital but this firm had the gall to label the whole situation as a "pre-existing" condition. So, I am out the $275 to change my airline ticket plus the purchase price of the insurance.

Other reviews praise their ease of use website as it is not loaded with insurance jargon. What needs to be noted is the "dumbed-down" information is not complete and what is there is misleading.

I would NEVER deal with this company again. They are very friendly when they chat with you, but you have this sense they are stealing your wallet while they speak kindly with you.

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