Back to insurance complaintsAugust 29, 2013
Insurance Company: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance
- Underwriting - Forced Placement
- Claim Handling - Unsatisfactory Settlement/Offer
- Claim Handling - Denial of Claim
- General - I feel abused by this company
I live in Plantation, Florida. My insurance carrier was Citizens Insurance whom send out a inspector for wind mitigation. Inspector Abul El Hallak report the wrong & incorrect information of my house. After long exhausting complaints of wrong doing, the citizen insurance company did not care. This incompetent inspection force me to switch to inferior insurance company because of increased rates at my renewal. Florida Peninsula Insurance is now my carrier. Lo and behold = my house problem = "Concrete slab water Leak". I called the plumber immediately. They spent several hours tracking and stopping the leak. There is a lot of water damage and the water pipe has to be rerouted.
Lo and behold, I call Florida Peninsula claim, they send out inspector not once but twice. but the second inspector is a general contractor that I must use to do my repairs. According to Florida Peninsula they have the right to use they contractor to repair the damage. I contact a public advocate, and we ask for the repair scope, to find out their scope are low ball and insufficient. And with no plumbing repair cost added! This is where I learn the insurance company three D's (motto)"Delay, Denied, Defense." I a working man and don't have time for this nonsense.
This happen in 3/18/2013, today is 8/28/2013 with a 14 day notice "uncooperative homeowner" with they contractor resulting in "denied claim"
or they want me to sign a insurance release waiver which is $8000 below repair cost.
Help me Howard ........
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August 30, 2013 at 8:52 AM
I have worked in the insurance industry in Florida for over 15 years. No insurance company will cover the repair to the plumbing, as that is general maintenance. Most will cover the water damage. Florida Peninsula and a few others require you to use their contractors as a way to help keep insurance premiums lower. You may want to contact the state Insurance Consumer Services at 877-693-5236 regarding the estimates. I noticed you included Forced Placement in your complaint issue. Forced Placement is when your mortgage company chooses the insurance company for you and the premiums are usually two to three times what you were paying with a private company that you chose.