John's complaint:
June 20, 2012

Insurance Company: The Travelers Companies
Coverage Type: Business Insurance

• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Fraud
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations
• General - I feel abused by this company

My custom built food concession trailer was damaged in a hail storm. After multiple agumentative hone conversations with the claims rep, Travelers recieved a verbal quote from an out of town trailer repair shop WITHOUT my consent and never actually previewing the damaged trailer in person (this was simply a phone quote never viewing the damage). Travelers verbal was less than $9000; My certified Trailer shops written estimate was $16,310. Travelers quickly hung their hat on their guy who gave the verbal at less than $9K. Then this same company (after actually seeing my damaged trailer (this is Travelers chosen shop) presented an actual written estimate exceeding $21K (this is an expensive trailer)! After hearing this Travelers began the backstroke that their initial verbal was what they would pay! The claims agent who previewed my trailer stated to me when he saw it for the first time "The is the first time I have ever dealt with a Concession Trailer and this will be a learning experience for me!" What I learned from this is Travelers made a huge mistake in their hasty verbal quote and is attempting to shove it down my throat and not pay the full claim! BUYER BEWARE OF TRAVELERS, THEY ARE DIFFICULT, DISHONEST, AND VERY DEMEANING!

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