Valerie's complaint:
July 19, 2013

Insurance Company: Allstate
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Denied Access to Services
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• General - I feel abused by this company

I have had a 100ft tree in my in-ground pool for 6 weeks now. They have given me 3 adjusters so far. The first one I never got to talk to before they switched me to the next one. The next one gave me a number to fax in my estimates of the damage done. He never got back to me and when I tried to contact him on his cell and at his office, he did not answer. The third one finally came to my house to access the damage and told me only part of the tree is covered for removal, after three agents before him told me that the whole tree removal would be fully covered. The estimates were for around 11,000 dollars which would cover the tree removal, cleaning the pool, damages to the pool and fences. When the adjuster came here, he was very condescending towards me and acted like he was doing me a favor. He did not do any of his homework on my case, as he did not even know the estimates had already been sent 5 weeks prior to his showing up. I tried to tell him and he told me to stop interrupting him and be quiet. I called his manager Peter Heron and he had the same attitude as his adjuster. He never offered me an apology for his adjuster and went on to tell me this was how it was going to be. I asked to talk to his boss and he would not let me. He said I must deal with him. I said, I did not want to deal with him or his adjuster. I pay them for a service that at the moment I am not receiving Also, this is my first claim ever and after dealing with them, I hope it is my last claim. I would not recommend getting Allstate Insurance. They say you are in good hands with Allstate, and it is more like you are in no hands.

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