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Marsha's complaint:
July 01, 2013

Insurance Company: AAA
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company

Car totaled due to flood, June 13.. Since that time, phone and text go unanswered, at last count, three different 'handlers'..
I was never notified of changes and most often did not know who to contact.. Rude and abusive manager, Patrick Deviveau,.. Mailed in signed title June 24th.. As of July 1 I have not been able to talk to any one about this.. All I have gotten is a run around with smiley faces and TGIF s in e mails....

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