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jay's complaint:
June 30, 2013

Insurance Company: Safeco
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim

on 8 29 2011 my inground pool was damaged and left unusable it was during hurricane Irene . I have a homeowners insurance policy that was in effect with Safeco it has other structure coverage for up to 10 percent of total house replacement cost about $30000 for the other structures . on 8 30 11 I advised my broker of the pool damage they said I was covered , about 2 hrs later her boss called to tell me Safeco doesn't pay for pools nomatter what. I said the policy covers the pool and showed him the policy he said they wont pay. a little while later Safeco called me to ask what happened I told them when I woke up I found the pool damage they ask what I thought happened I said I don't know you need to send someone to look at it , they said they don't have anyone who was qualified to look at it , a few days later I received a denial letter dated 8 30 2011 because of flood . I have since been in court with them they have changed why the damage occurred 3 times they even sent an engineer to say it was built wrong 25 yrs ago and I hired onewho feels it was wind damage an the pool withstood 25 yrs of weather and that means it was built right . they aretrying to run me out of money inorder to not pay claim so any help I can get or give on this site will be a help

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Piedmont Disaster Services says:
July 15, 2013 at 2:23 PM

First of all don't bother with sending a complaint with our NCDOI it will be a waist of time for that as they are in bed with the insurance companies. Second you can send me a copy of your declaration page and I will have one of my Public Adjusters look into which section of your policy it is covered. Next in accordance with North Carolina General Statutes 58 you can re-open any claim up to 3 years. I have at least 5 files against SAFECO now. send any comment to info@clearchoicecarolina.com

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