Ken's complaint:
June 23, 2013

Insurance Company: Progressive
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Incompetent Employees
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Fraud
• General - I feel abused by this company

On May 27, 2013, a large portion of Cherokee, IA got flooded due to very heavy rainfall. My home was in one of the worst areas, as was my 1967 Mustang. Luckily, my wife and I both work overnights so two of our three vehicles were not at the house. The issues started almost immediately after calling in the claim. It took 3 days to get an 'emergency response vehicle' to the area, during which we had even more rain so I had to move the car to the local grocery store's parking lot on higher ground. When the adjuster showed up, I happened to be out of town (she gave me no warning when she was coming) so she had free reign over the claim.

The water got over half-way up the car (I was told water actually went over my car in waves, but the interior was sealed well and barely filled halfway up) and was soaking the interior for about 18 hours. The adjuster wrote me a check for $660 (1160 minus 500 ded) to 'detail' the interior and change the oil. She didn't allow for any other parts to be checked (transmission, rear end, gas, power steering, electrical, a/c, wheel bearings, brakes, etc) and as soaked as the seats were, it was bound to grow moldy and weaken the upholstery. When mechanical repairs were completed at the shop, I immediately took the car to a local upholstery shop to get damage estimates. Being a classic car and needing to return to that look, the estimate was over $6,000. My adjuster wouldn't even call me to confirm she got the fax. She ignored me for a whole week before calling me. They have yet to approve payment for the shop repacking wheel bearings and draining all fluids and grease to check for water damage. It is currently four weeks from the flood and I have yet to get any check and Progressive is attempting to find a high bidder on my car to make my buy-back very high and then total my car out, when in fact the damages are only about $7000 on a $23,000 car. They also charged me for a $500 deductible that it says plainly on the website would not be charged on classic car insurance claims. My adjuster won't text or call me back and is attempting to delay everything to frustrate me. Customer service is a joke, too. They defend the adjuster and the managers won't even talk to me. Avoid Progressive at all costs! I'm currently talking to my lawyer and the Iowa Insurance Division to help mediate my claim.

0 0

Tweet