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Sam's complaint:
June 18, 2013

Insurance Company: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response

Farmers provided reasonable cost coverage for pizza delivery job when others would not. However, the customer service is terrible! It appears you can only talk to a local agent and the local agent is non responsive, does not return phone calls, e-mail and continually sends notices when a policy was cancelled. Unable to contact anyone at Farmer's Insurance to stop the notices and keep from looking like policy was canceled due to nonpayment of premiums. Stay away from Farmers if you want good customer service!

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InsuranceComplaint.com says:
June 18, 2013 at 6:38 PM

Sam, If you continue to have difficulty getting an agent to return your calls try and contact the association the belong to http://www.piavadc.com/ and file a complaint with them. It should get their attention.

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