Marvin J./Paulette's complaint:
June 05, 2013

Insurance Company: Allstate
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Fraud
• Claim Handling - Unjustified Accusations
• General - I feel abused by this company

Marvin Immerso was involved in Accedent on 03-19-2013. Ronald Dale was travely on hwy 111 in cathedral City ca. and failed to stop at a stop light, and ran right in to the back of our 2003 Lexus worth 15000.00. The esitmated milage per hour that ronald hit marvin at was about 50 miles an hour. Mr. Dale insurance called us immediatly (Allstate) and be Kelly whom did the liablity health side started asking marvin a bunch of questions regarding marvin physical activity outside of this accident. making small talk to marvin by asking what kind of hobbies did marvin enjoy...he said of course dirt bike riding skate boarding and surfing. She than said so yopur a pretty fit man....of course he said yes.....at the determinatiopn she told marvin that she would be sending marvin a 1500.00 in a couple of days and than there after sending him 4 payments of 1500.00 every two weeks. to please fillout the form that was arriving with the check and mail it back to her, well he recieved 1 check for 1500 and that was it . When he called her and asked about he other payments she promised she acted like she had no idea what he was talking about. and said she would be sending him 1 payment for 420.00 and that he shouldnt contact her any longer that her side was handle and case was closed now the actual damage to the car....allsate insurance adjuster came out look at the car and wrote a check for 5,000.00 andthat wqas final they said. Ok sowe take the car to our mechanic and was told he couldnt believe that we drove 125 miles withthe car the way it was.....it was a total loss and very unsafe to drive. We were never offered a car rental either. so we left the car at the shop and its been 2 weeks now and havent heard back from allstate about the readjustment of our car. Our mechanic called them and had there adjuster come out a re adjuste the lexus. Still no word at all. I have loss work and worried about how to get to school which I shopuld have already been enrolled. My son is sick 125 miles away and now I cannot get to him. Something ne3eds to be said to this insurance comany because this is very unfair.

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