George's complaint:
June 09, 2012

Insurance Company: Country Financial
Coverage Type: Homeowners Insurance

• Underwriting - Cancellation
• PolicyHolder Service - Delays/No Response
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer

Pipes broke while we were away from home for a few days back in January 2011. Water damage was severe - all of the sheetrock and furniture on the first floor was destroyed. Floors gone. We called insurance company and they said they would send out an adjuster. That was it - no instruction or suggestion as to what we were entitled to under the policy. So we moved in with friends for 10 days and made everyone uncomfortable until we realized that the policy would have paid for a hotel. Adjuster was rude and did not respond to any of our concerns.

After about 6 weeks, we were offered a ridiculous settlement that would not have allowed us to repair the house. The adjuster said that one of their construction companies quoted the repairs and would do it for that price.

What kind of nonsense is this? Three construction estimates that i got were at least 35-40% higher. I never heard of the company that the adjuster kept pushing and i did not fell comfortable agreeing to use them. That is when the adjuster stopped returning my calls and pretty much left us to fend for ourselves.

So we hired a local contractor and a lawyer. House got repaired properly and the lawyer got the insurance company to pay the entire costs. Had to pay the attorney myself.

Then, about two months letter got a cancellation letter.

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