Craig's complaint:
May 25, 2013

Insurance Company: GHI
Coverage Type: Health Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• Claim Handling - Delays upon Delays
• Claim Handling - Denial of Claim

GHI was my secondary health insurance carrier until January 1, 2013. I mailed them notice in early January that I dropped my primary health insurance coverage and (through my wife) they were now my primary health insurance carrier. In late January I mailed them the official documentation from my former primary health insurance company that I was no longer insured by them. Weeks later my wife the policy holder, over the phone confirmed with them they were my primary insurance carrier. I continued to receive notices from my medical practitioners that GHI refused to pay them insisting they were my secondary carrier. My wife verified again over the telephone their records reflected GHI was my primary health insurance carrier. With no telephone number to fax documents to (they claim there isn't one) and no email address to communicate with them, there is little I can do other than to follow their intentionally obfuscating communication practice. Still I get complaints from my providers and the bills are in the thousands. Over 2 weeks ago I mailed them again the official documentation from my former primary health insurance company indicating I was no longer insured by them. Today I received bill from one of my providers for $699.38, having been refused by GHI.
Stay away from GHI. Their customer service is TERRIBLE. On at least 2 occasions they gave my wife incorrect information, after three written notices to their NYC offices my doctors are still not getting paid by GHI and lastly it may be the only public company in the world without an email address OR a fax number to communicate with; certainly by design.

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