Back to insurance complaintsMay 24, 2013
Insurance Company: Amica Mutual Insurance
Coverage Type: Travel Insurance
- Claim Handling - Rude/Abusive Adjuster
- Claim Handling - Unsatisfactory Settlement/Offer
- Claim Handling - Denial of Claim
- Claim Handling - Unjustified Accusations
- General - I feel abused by this company
"I have been an Amica customer for 40 years homeowner and auto. It has been a point of pride that I have been with company for so long. So when we had 38" of snow this winter my huband noticed that my garage roof was sagging in the middle. So with the utmost confidence I called Amica. An adjuster was sent out he filed his report. All a sudden Amica is sending an engineer to check the garage. I was happy at first thinking that the engineer would know everything wrong with my garage. When I questioned the claim handler his exact words were "just because you have been a customer for 40 years and recommended us to other people you think we should just write you a check". I was so upset I started crying. Today the claim handler called and said No we aren't going to pay money on the claim. Why, well he said that it was natural settling or wasn't build right wasn't quite sure why it's saggy only that this wasn't covered. Then tells me that the engineer went to the townhall and found a picture of my house from 2001 and after blowing it up really large they can can see a sag in my roof. I had a new roof put on 5 years ago and no one mentioned a sag. You can see that the weight of the snow pushed the wall between the garage doors off the foundation the garage doors can't come all the way down. I can't tell you how upsetting this has been to me. Something's you just depend on and I for 40 years thought that was Amica. Amica is not the same company that I knew. I can't explain how upsetting it is to lose your faith in a company that you have done business with for 40 years."
0
0
August 20, 2013 at 4:51 PM
Take them to Court, that what I did I said if they wont pay me they will pay someone else I went all the way to the appeals court and if I had more money I would have gone to the Supreme Court, they paid way more than they would have paid me! then I cancelled Allstate, they are crooks for sure!