Charlotte's complaint:
June 02, 2012

Insurance Company: Auto-Owners Insurance
Coverage Type: Homeowners Insurance

• Claim Handling - Unsatisfactory Settlement/Offer

I live in Ivy's Landying Condo in a unit downstair. The unit above me had a washing machine overflow. Consequently, water flooded my unit damaging my kitchen walls and cabinets. They say the lady upstairs (Patty Guskie) is not responsible for damages to my unit since she did not intentionally cause the accident. My insurance (Auto Owners Insurance).

Not only will my insurance be higher, but I am not being compensated fairly. It has been a week and blowers are still running in my unit. Repair work has not been completed since my adjuster did not respond to Service Master's request to repair the necessary work for damages in a prompt manner. He did not answer any phone call requests until two days later. They are the company doing the water repair service.

I feel that Patty Guskie's insurance company Met Life should be responsible for my repair. Is it true that if damages are not intentional that I will not be compensated by Met Life.

Charlotte N. Froug

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