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Jennie's complaint:
January 26, 2013

Insurance Company: Sentry Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company

On Wed. 01/09/2013 my car was hit by a Sentry Insured Driver who was given a ticket for failure to yield at red light. I spent 3 days trying to call this insurance company and getting only their machines with no call back. On the 4th day the adjuster answered her phone. I did all the work by gathering everything she needed to do her job. I gave a statement and waited 2 weeks for a answer. Well, I received the copy of the
estimate that I had my body shop fax to this company in the mail on Fri 01/25/2013. No letter from the company
explaining anything only this handwritten sentence. (THE FILE IS NOT OK TO PAY) This is the most unprofessional treatment I have ever experienced in my 34 years of dealing with auto insurance companies.

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