Hendrik's complaint:
January 21, 2013

Insurance Company: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer

My complaint is about the amount of money the insurance company is willing to settle for on an insurance claim (claim number 8000898818). I am not insured with them but my vehicle was damaged by one of their insured drivers. Farmers is offering me below market value for my vehicle and I cannot find a suitable replacement of my vehicle for the amount they are offering me. The incident occurred 12/28/2012 and they called me today, 1/16/2013 to inform me of their offer.

My vehicle is still in the tow yard in Corvallis, OR and I refuse to deal with the insurance company further. The vehicle is a 2002 Ford Explorer Eddie Bauer 4x4 with only 100,000 miles and they are offering me $6517.00 for the vehicle. I cannot find a vehicle like that for that price anywhere in Oregon. The insurance company appraised the damage at $6500. They have not provided me any evidence as to how they determined the vehicle value or how I can get a replacement vehicle and they have not provided any documentation as to how they determined the repair value.

The comparison I was provided was between my Eddie Bauer vehicle and 10 other Ford Explorer XLT vehicles. The XLT retails for less and thus the comparison was not made between vehicles of comparable model.

I believe the insurance company to be following unethical business practices in Oregon and attempting to convince citizens to settle for amounts that are in the interest of the insurance company.

I informed them on 1/16/2013 that the amount is not enough to purchase another vehicle similar to the Ford Explorer in question and that their driver was 100% at fault and received a citation from the Corvallis police department regarding the accident.

It is now 1/21/2013 and Farmers has not settled the claim and are not taking calls from my attorney's office.

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