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MELISSA's complaint:
January 18, 2013

Insurance Company: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays

On December 18th 2012 I was broadsided by a girl who didn't stop at a stop sign in a 4 way intersection. My car was left undriveable. She did not have her insurance card with her. 3 days later her car was towed from the body shop that our cars were towed to and brought to the dealer. I was never contacted. After a lot of investigating I found out who her insurance company was and called them myself. They told me an adjuster would be out to look at my car on Dec. 28th. Noone showed up. I have literally called everyday since. On January 8th 2013 the adjuster finally looked at my car. Because they dragged feet so long they have still not accepted liability because they didn't requested the police report in a timely manner. It is now January 18th and I have been told that as soon as they recieve the police report and accept liability they will put me in a rental car. It has been almost 5 weeks, the body shop needs 3 weeks to do the work and the worst part is the girl that hit me was back in the drivers seat less than 2 weeks after the accident. I have been told at least a dozen times that this is not the "usual" claim. I am extremely frustrated to say the least.

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