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Mary's complaint:
January 17, 2013

Insurance Company: Humana
Coverage Type: Health Insurance

  • Underwriting - Forced Placement
  • PolicyHolder Service - Incompetent Employees
  • General - I feel abused by this company

I wanted a supplemental insurance to cover the 10% hospital cost my health insurance did not cover. I signed up with Humana after being assured several times that this was a supplemental insurance with no RX coverage. I can not have RX coverage from another company. They told me that was what I was getting and then proceeded to enroll me in a full coverage policy. I found out 3 1/2 weeks later that my husband and I were kicked off our primary insurance because of Humana's mistake. My girlfriend got kicked off, too. She signed up for the same coverage and also specified no RX. All of us are furious and got no help from Humana. A supervisor said there was nothing they could do. They messed up our insurance and we are the ones burdened with trying to fix it.
Humana knew exactly what they were doing when they did this to us. Either they are totally incompetent at what they do, or they intentionally misled us!!!!!

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