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Arthur's complaint:
January 14, 2013

Insurance Company: AAA
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • Claim Handling - Denial of Claim

We have had our home insurance with AAA since 1997. Due to the damage from the snowstorm we had on December 20, 2012, I called AAA to file a claim. This is the first claim we filed in all the years we have been with AAA. They reported back that our insurance had been cancelled due to non-payment. We had never received a statement or cancellation notice from them. For several years, we would go to Florida for a few months in the winter. We always filed a change of address with the post office. When we would return from Florida, a change of address was filed with the post office down there which was the office of the campground we stayed in. Our mail was always forwarded to us in Michigan. They claim we never changed our address back to Michigan which, of course, is not true and that is why we never received their correspondence. I can see not receiving one notice but two is very improbable. They are covering up for someone.

We feel that AAA is at fault and someone in their company neglected to do their job.

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