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Joy's complaint:
January 12, 2013

Insurance Company: Anthem
Coverage Type: Health Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • General - I feel abused by this company

I have previously written a complaint RE: File No. 2013MVB006. I have additional information I would like to report. On page 78 of the provider book it lists Pain Managment Center of Paducah PSC as a Provider. They have changed the name of the center. It is now called Ambulatory Surgery Center LL at the same address of 2831 Lone Oak Road, Paducah, KY 42003-8041. On page 40 of my Annual changes book it says the co-pay for each surgery is $200.00. I have paid that amount already. They have sent me a bill for another $150.00 which I don't think I should have to pay. Also Barbara Bowers, MD, PLLC is listed as a provider on page 83. I have paid my $30.00 co-pays as required when I went to the office. She has sent me a bill for 55.00 extra which I don't think I should have to pay. Dr. Bowers office manager, Amy, looked my insurance up on the internet to be sure I was covered as in-network providers and she said I was. I think the insurance company is trying to scamm me into paying more money than I really owe. Please help me on this matter.

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