gwendolyn's complaint:
January 09, 2013

Insurance Company: General Direct Insurance
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Denied Access to Services
• Claim Handling - Delays upon Delays

I have insurance with Diredt Insurance co. 1281 Murfreesboro Pike Nashville, Tx 37217-2423 Police Number 09FLAD399660157, i have full coverage my car has been in need of repair since Dec. 27 2012 i am having problem getting repairs done, i call the whole Christmas Holidays No returns phones call. i took in upon my self to contact the office concerning the problem i was told to contact Joe Lander who was very rule me, was handling my paper work he referral me to susan @8004031077 #6077 she us rule because i left several messages for some one to conctact me because i wasn't getting a good understanding about my repairs. i had a different claim on the same car at different times i'm concern about the rear repair on my 2007 Jetta which i have insurance with Direct Co. the other repair was taken care by another company. I only want to know why it's taking so long to get the car repair and i fell that im not being treated fairley i have 2 estimate from the company i want to get my car repair and not ride around in a beat up car an i pay my insurance.i was told that thay don't know when the repairs will get done.i can give more detail about the verable. i have LIAB,MP,CM,TR,CL,PIP,UM.AD.

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