Back to insurance complaintsJanuary 01, 2013
Insurance Company: Nationwide Mutual Insurance Company
Coverage Type: Business Insurance
- PolicyHolder Service - Inadequate Service
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Delays/No Response
- PolicyHolder Service - Abusive Service
- Claim Handling - Fraud
- Marketing & Sales - Misrepresentation
- General - I feel abused by this company
In 2010, I bought a business policy from my insurance agent with Nationwide. I already had life, auto and home with Nationwide so everything was done over the phone with my agent.
I received a policy in the mail, signed it and returned it with payment. Each month after, I paid $69.14. In July of 2012, I received my bill stating that my policy had gone up and the new payment due was $140.25 each month. It stated that they had an audit and this was the reason for the change. Also, the statement said they were charging me for the 12 months prior to the present date and that I owed Nationwide $535 for back charges.
I called my agent seven times trying to get an explanation on this and never got a call back from him. I called Nationwide and could not get an answer from anyone over this.
I cancelled all policies with Nationwide over this and now I have this lady from Nationwide calling me with threats if I do not pay this bill from them.
I have explained that I do not owe for something that was already expired and this was borderline extortion.
I will now have to hire an attorney to fight this.
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February 27, 2013 at 11:12 AM
It is common for companies to audit payroll exposures and go back to charge for under reporting in the prior term. Premium is based on the exposure X rate. Perhaps this complainant didn't understand that might happen.