Jeremy's complaint:
December 28, 2012

Insurance Company: American Family Insurance
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service

It took forever to get my payment paid via Pay By Phone. I would rather talk to my insurance agent to pay my bill and deal with all customer questions and claims. I always have to call the help number if I want to make a claim and I think the agent who sold me the insurance should be the one who I deal with instead of an automated phone call. I don't like talking to computers. The customer service level isn't as good as it used to be just a few months ago.

All the automated phone calls are putting people out of jobs because the main CEO and big wigs are more worried about the money that goes in their pockets and not about their customers.

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