patricia's complaint:
December 19, 2012

Insurance Company: UNIFI Companies
Coverage Type: Homeowners Insurance

• Underwriting - Premium Too High
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Inadequate Reimbursement
• Claim Handling - Delays upon Delays

i was searching for a less expensive homeowners policy and was given the name of universal property and casualty to receive a quote by a friend, i spoke to the agent and she quoted me a price that was less expensive than my current policy holder, therefore i asked to send the paperwork to sign for my approval, after receiving the policy it was a different amount that was quoted to me, and was much more expensive than my current policy, i immediatley phoned the agent to advise i was not going to accept that policy it was different from what was quoted me and was two thousand dollars more than i was paying, i did not sign the documents or return them to the company, but they in turn submitted to my mortgage company for payment, i had notified my mortgage company to not pay them if they received any statements from them asking for payment, but someone from the mortgage insurance department did not read the notes in the computer and paid out the check,which caused me to be negative in my escrow account, which raised my mortgage, and have to homeowners policies that they paid. after working with the bank and universal property and casualty the decided to return the check back to the bank when they realize that I was still covered under my previous policy and that I had notified the agent i would not be accepting the policy, however it has been 3 months and i still have not received the money back into my account, because they dont know what happened to the check they have given me such a run around, and caused hardship, that i had to contact the office of the Insurance Commissioner

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