Faith's complaint:
December 18, 2012

Insurance Company: GAINSCO
Coverage Type: Auto/Boat/Motorcycle

• Underwriting - Premium Too High
• PolicyHolder Service - Inadequate Service
• Claim Handling - Fraud
• Marketing & Sales - Misrepresentation
• General - I feel abused by this company

I have been insured by this Company for years through an Agency by the name of Abel Assurance Agency on Oakland Park Blvd. Florida who writes policies on their behalf. Notknowing they were abusing me by overcharging me on a monthly basis for PIP coverage at the rate of $98.00 monthly then after I had a minor fender bender accident they increased my PIP policy to $198.00 monthly from March, 2012 thru August, 2012. They told me they do not take checks so I had to be making cash payments. I happened to speak to a friend about it and she was shocked and outraged and recommended me to Allstate that now covers my vehicle with full Comprehensive coverage for $136.28 monthly. I have had sleepless nights because of the stress this Insurance Company placed upon me because I had to try to drive overly safe to avoid an accident because I knew my car was not fully covered and had such a large monthly payment. I can now sleep at night and not only getting my sleep at night but I now pay less for full coverage and send a check in on a monthly basis instead of going to pay in cash. Ever since I cancelled the policy I had with them, they have been calling and harassing me and sent my name to Collection Agency who has been calling me on a daily basis saying I owe them $38.00 which I have to pay because I canceled the policy before the time of renewal. My renewal was in September, 2012 and I canceled in August, 2012. I would therefore appreciate you investigating this Agency on Oakland Park, Florida for the fraud they are committing on innocent people who doesn't understand much about insurance coverage on their vehicles. I should get a refund from these dishonest people who ripped me off and I can imagine many more of their customers.

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