Bryan's complaint:
December 03, 2012

Insurance Company: Liberty Mutual
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Delays upon Delays
• Claim Handling - Unjustified Accusations

Liberty Mutual Insured motorist would never be associated with any fraud except to be a victim.

Uninsured at fault Motorist crossed centerline hitting head on and injured Insured Mother and child. Driver of other car cited as 100% at fault. Liberty Mutual is our UM carrier and upon discovery of UM due to accident driver insurance cancelled, Liberty advised doctors treating for accident injuries that Liberty was calling back their payments from our PIP coverage citing that Insured requested, when this insured never requested or ever spoke to Liberty. Liberty realized that this was going to be significant medical UM case, and has used multiple excuses to not pay claims while sending letters that we have coverage. Liberty claims they just needs more doctor reports justifying $40,000 in treatments. To date, over $20,000 of $40,000 in medical bills remain unpaid from over a year since accident.

Liberty refuses to repair vehicle and offered 20% of damage estimate only after waiting 6 months to respond to damage claim, because this is a UM claim.

Beware of UM coverage with Liberty Mutual since they cancelled the Bone doctor payments and scared medical providers from providing treatment. They refuse to acknowledge and repair vehicle.

Two different lawfirms have complained about how bad the response is from Liberty Mutual. Now Liberty won't listen to attorneys' either. Doctor's complained that "we must have spoken to Liberty and why the doctor's were threatened", this insured never had a phone call with Liberty.

Wish we did not have Liberty auto insurance, my wife and child would of not had their medical treatment interrupted ultimately resulting in requiring spinal blocks 90 days later inpart after the interference from Liberty Mutual with Bone doctor and delay in treatment.

Caveat Emptor with Liberty Mutual. Liberty does send checks, we have had to wait as long as 365 days afterwards to recieve some reimbursement. Liberty has paid $20,000 so we are only facing disability and $20,000 in unpaid medical bills. Future treatments are in jeopardy. Major Medical wont cover us due to the Liberty Mutual medical reporting. Beware if you are injured.

0 0

Tweet