kathleen's complaint:
November 23, 2012

Insurance Company:
Coverage Type: Health Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations

I was billed for a medicine I did not order. It was an employer paid plan that I changed into medicare part D. I made many calls to see if and how the plan was different and it I need to have new prescriptions. There was a total lack service and people told me information and told me they weren't sure. I had to keep asking for supervisors.They all acted like I was the first person to ask. In one conversation they told me the drugs that were to be sent and what dates. One RX I said that I didn't think that it was the correct dosage and the person told me that drug would be pending. They sent the drug. When I called several different people told me that I said I would call back and that pending meant it was being sent on that date. Pending to me means that they would hold the drug or wouldn't sent it until notified. The first person I talked to played the tape for me. It was very clear in the tape that they told me the date it was scheduled and I questioned it and then they said pending. Everyone after that said that I had questioned it and then they told me they would send it if they didn't hear from me. Everyone including supervisors backed that up and then they were very surprised that I had heard it. They all told me I was wrong and wouldn't listen to it again or play it for me with both of us listening. They conveniently can't find the conversation where a discussion was had on the price of every drug and the deduction where I cancelled all prescriptions until Jan. 1st. They were all untruthful or vague in everything they said.

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