Melanie's complaint:
November 07, 2012

Insurance Company: GMAC Insurance
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Payment Not Credited
• PolicyHolder Service - Inadequate Reimbursement
• Claim Handling - Delays upon Delays
• Claim Handling - Fraud
• Marketing & Sales - Misrepresentation
• General - I feel abused by this company

May 2012 called Superior Insurance, an agent I was using, to report a vehicle to be taken off ins. Brandon @ Superior convinced me to keep it on the vehicle I no longer had so that "I would not have a lapse in coverage.". In June called him again advised I wanted the veh. taken off, still he said to leave it on, in July I called again demanding the veh. be taken off, he only half processed the endorsement so that Aug I again received a bill with the veh. still on the policy. Called GMAC Insurance, was told I HAD to pay even tho the endorsement was clear to them and I would be refunded the following month. Sept. came around AGAIN receive a bill with the veh. listed, I transferred the insurance to a new company. Called GMAC Insurance to find out where my refund was for the July-August payments made on the veh. to be taken off along with the prior balance I was being charged. They stated there was no refund due. RIP OFF....Do not deal with either of these companies!

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