Perry's complaint:
May 15, 2012

Insurance Company: Liberty Mutual
Coverage Type: Homeowners Insurance

• Underwriting - Cancellation
• PolicyHolder Service - Abusive Service
• Claim Handling - Unsatisfactory Settlement/Offer
• General - I feel abused by this company

Liberty Mutual canceled my homeowners policy and did not notify me. They said they sent a letter they were canceling Florida policies, but I did not receive one. I had to find out from a co-worker that they were canceling Florida policies and when I checked, it was 3 days expired. I immediately called my escrow company who told me they had sent a letter also and put me on forced placed insurance. I can't even get a good rate on a policy now after 30 years of home owners insurance and never missing a payment due to their lack of caring. No one can come up with a tracking number or sent anything certified mail. My mortgage company Bank of America sent the letter Jan. 9th 2012, 20 days after the policy expired.

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