Sherennah's complaint:
October 05, 2012

Insurance Company: Progressive
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Denial of Claim
• General - I feel abused by this company

I was rear ended by a progressive insured driver. She received the citation and admitted to rear ending me to the officer. Police report was filed. We exchanged information and I contacted her insurance company the next date. I started the claim process and was assigned to RAul Perez (813-372-5736). He kept in contact with me and my witnesses. He gave me an appt to have an Progressive adjustor view the damage and given me an estimate. I did so. Multiple conversations later, He went on to tell me he has had difficulty contacting his insured to hear her side of the story and therefore could not release the funds to pay for the damages to my vehicle. So, basically with a police report, rear end damage, your insured given the citation, you cant give me the funds. So basically any Progressive driver that causes an accident, if you dont respond to their calls...you're free to wreak havoc wherever you choose and not be responsible... Raul Perez (claims representative) direct line 813-372-5736. He suggested I file a claim with my insurance!!! Are you serious??? Progressive sucks and I will pursue this further.

Just in case Progressive is curious as to which claim>>>
claim number: #12-4840105
And no, this will not be the last complaint made...
RUDE!!!

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