Marilyn's complaint:
September 25, 2012

Insurance Company: Safeco
Coverage Type: Auto/Boat/Motorcycle

• Underwriting - Premium Too High
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Inadequate Reimbursement

We used Safeco for our auto insurance for years. My husband and I have decent driving records, no issues in the past 3 years for either of us. Our policy has gone up every single year, small amounts at first. This summer our agent notified us of a company that would save us well over 50% of what Safeco was charging, for the same amount of coverage. Naturally we decided to switch. We switched about a week and a half before our policy expired. Our agent notified Safeco and my husband notified Safeco. We were assured that no further monies would be withdrawn by EFT. Well, guess what? They still took out the money. When contacted, by myself, my husband and our agent, they said that their underwriting and billing departments are different systems and one has to update before the other department is notified. Every time we contact them they say it should be today or up to three business days because accounting still has not been updated. I'm sorry, but in this day and age shouldn't updates be daily or even hourly, or at least occurring more often than every three days? Maybe I just do not understand how this works. Regardless, it has been almost a month since they TOOK our money. Our agent has been great and is not to blame, Safeco has even confirmed our date of cancellation. I am having to rearrange my finances because of the amount of money they deducted. My vehicle payment was due two weeks ago; I wonder if they will cover getting my vehicle out of repo if they continue to put off refunding my money?

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