peter's complaint:
September 15, 2012

Insurance Company: Andover Companies (the)
Coverage Type: Homeowners Insurance

• Underwriting - Cancellation
• Underwriting - Nonreneweal
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Unjustified Accusations
• General - I feel abused by this company

Where do i begin with this joke of a company. Was covered for over 10 years - files no claims. Then my house was burglarized. They sent Raymond Serafin of Serafin Associates - Wall, NJ to adjust the claim. Down hill form there. Serafin was rude, abusive and showed little interest in adjusting the claim. He asked for receipts and serial numbers for all items stolen. Found out later that the policy does not require this at all. But that does not matter - It's Serafin's way or the highway. I tried to complain to Andover but they wouldn't even take my calls. i don't know who is worse - Andover or their go-to private adjuster Serafin. Ended up suing them both, and forced them to make a fair settlement. In my opinion they work as a tag team to screw the policy holder. Stay away from both.

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