Vincent's complaint:
September 15, 2012

Insurance Company: The Travelers Companies
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Denied Access to Services
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Denial of Claim
• General - I feel abused by this company

Hello. My name is Vincent Longo. I am looking for a lawyer and going to contact the local news agencies. I put in a claim for freak hail storm we had in town in July. I had a "storm chaser" quote, and my brother and brother-in-law are both contractors also. I have about 28k to 36k of damage to my house and that's what it will run to fix just the house. That is not including picnic set, shed damage, car damage, tree damage, etc... My adjuster shows up early and decides to go up on my roof without me even being there. I told him several times to wait till I got there, of course there was traffic on the highway at a stand still due to an accident.. So... this professional procedes to call me back and let's me know he has not seen any damage on my roof or my siding and he is writing a report and submiting it. I blew my lid and sped home as fast as I could and also told him "DO NOT LEAVE, I WILL HOLD YOUR HAND AND WALK YOU AROUND THE HOUSE AND POINT OUT EVERY SINGLE DENT!!!" So need less to say, when I got home, he had left. I called and reported him to his supervisor and the regional supervisor.. So I thought.. Both men reassured me someone would call me back within a few hours.. Well 48 hours went by and I called them both back.. They were both floored no one called me back that day and set up an appointment. They reassured me again that someone will be calling me back within an hour. Well that was 5 days ago.. And no one has called me back.. So I called back again and never got them on the phone. I was actually stone walled by a secretary woman of some sort and said maybe I should contact a lawyer, and she told me to "do whatever I felt like doing".. I am so upset right now, there are signs all up and down my road and even my neighbors are getting their siding and roofs paid for.. I just shelled out 10K for a new roof 3 1/2 years ago..and I have neighbors whose roofs were falling apart and got theirs paid for.. I have pit marks in my shingles from the 3 inch round balls of ice that pelted my roof and I have an adjuster lie and screw me out of a legitatmate claim? I think its time I just let a lawyer handle this or get a few more estimates and then have a lawyer compare the estimates along with pictures of the damage to the adjusters pics and write up. Ohh and when I got home you could see that he only looked in the spot with the highest pitch, which of course there would be no damage.. the chalk marks he left behind, were on the front of the house, and I told him the damage is on the back side of the house where the pitch is flatter and over the garage. But I guess that was too hard and he took the easy way out and screwed me out of a roof, siding, shed, cars fixed, window treatments, and awnings. So please if you are a lawyer and want to have an easy case.. contact me.. Thank you and please do not go with this insurance company, Travelers.3

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