sharon's complaint:
September 11, 2012

Insurance Company: GEICO
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Delays/No Response
• Claim Handling - Delays upon Delays

I was hit head on my a young driver that was texting on his phone. Fortunately we both were only going 20 MPH. This happened on 8/20/12. The insurance adjustor did not see my car until 8/22/12, who then called me and said I am totalling your car, it is unrepairable. Heard nothing from her for the rest of the week. Gave her until Monday the 27th, she said oh I have to go and look at it again,asked why, "well I have to write my report and then I have to try and get a value beings it was a brand new car (6 weeks old). I called her daily, I get the story, well I am the only adjustor for this area, told her that is not my problem. On Labor Day weekend 8/31, she leaves a message at my house, (mind you I'm the one that has been calling her all along from my cell) and states the check for your car will be going out on Tuesday 9/4. Not so, now we have to wait to the Total Recovery Dept to call and let us know they are sending us this form (262) that needs to be signed and returned, then the check will go out. Wrong! As of this date 9-11-12 have never received the form, so I went to DMV myself and picked up the form, spent $39.00 to have the form sent overnight, hoping to avoid anymore delays, wrong again! Now I'm told there are at least 3 managers that need to approve such a large amount - this could take 3-4 more days. Wouldn't you think someone could push this along a little, no he can't. Now I am trying to contact the other driver's insurance company to be reimbursed for my deductible, guess what, now he won't return my phone calls (Farmer's). Don't want to get an attorney involved but what choice to I have. If I did not pay my premiums, Geico would not hesitate to cancel my insurance. What happened to common courtesy to return phone calls.

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