March 09, 2012
Insurance Company: GEICO
Coverage Type: Auto/Boat/Motorcycle
- Claim Handling - Rude/Abusive Adjuster
- Claim Handling - Unjustified Accusations
I called GEICO today as a well meaning customer bringing business to the company in which my family and I have been with for 25 years. We have had a one-million dollar umbrella policy with 7 vehicles and are a preferred customer under my father's name Michael **. As a family add on for my 2008 Civic I decided to go with GEICO and set up an auto policy. I spoke with a young lady by the name of Lacie on speaker-phone while my father and girlfriend happened to be in the room as well. My father decided to speak with Lacie also, helping me understand the different types of policy, due to that fact that he is more experienced with the company than I. After which, Lacie then decided it was appropriate to tell me I'm twenty-one years old and then proceeded to say I should have been a man from 18 years of age and called her on my own.
No offense, but having my girlfriend in the room hearing someone from your sales department attempt to belittle me in such a short-sighted way, I think we both can agree that probably it isn't the best way to help represent your company through my eyes. I immediately asked to speak to a supervisor who helped me out one-hundred and ten percent and I'm very grateful for that. I appreciate everything you do as an excellent insurance provider and I know you only want the best for your customers.
You guys have a great advertisement campaign aimed at sustaining your revenues; that's also why you have this consumer affairs complaint section on your website. And I'm here taking the time to tell you that what occurred today, in my opinion, is unacceptable. My dad and I both agreed we would not continue using your services if we had to deal with someone like Lacie again. I don't call up a company whom I pay my hard earned money for protection, comfort, and a piece of mind to get demoralized as I'm sure you understand. It's obscene and offensive and I would like this to get resolved immediately. Thank you and goodbye.
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