Nana's complaint:
August 25, 2012

Insurance Company: Allstate
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• Claim Handling - Delays upon Delays
• Claim Handling - Unjustified Accusations

My home that I had lived in 40 years burned. It was an old wooden home, so it burned fast. They said it had been started by someone pouring something on floor. They found no solvent in carpet wood or even dirt under house. Sled said it was not arson, but electrical. Allstate questioned me, gave two statement, one to an attorney. They told me they found no evidence of arson, but left arson as final decision. Would not give me a copy of investigation. Took almost a year for them to pay.

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