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cheryl's complaint:
March 09, 2012

Insurance Company: Prudential Financial
Coverage Type: Life Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Delays upon Delays

In the process of requesting a loan on my life insurance policy I was informed I needed to fill out a change of ownership on the policy which they said would take 5 to 7 days. I did this and they lost the paperwork, so I went to an actual agent in an office. He submitted it for me and assured me that he would then request the loan as soon as the change was complete in 5 to 7 days. I contacted him approximately 14 days later and he was rude and hostile on the phone stating we were still waiting for the ownership change.

That was almost 3 months ago. Every time I speak with someone in the offices or at their customer service number I am told a different story. The last straw was yesterday when I finally was told the check was processed and mailed out. I had requested it to be shipped overnight and they told me to call to see what the charge was as it ranged from $14-$30, and when it would arrive at my post office.

The lady I spoke with last night got an attitude with me stating that it was a flat fee of $19.95 and I was wrong. I informed her that so far everything I have been told has been contradicted when I call back. She told me she didn't know where I got my information from but it was wrong. I told her I got it from their office. Well, the check that I was told would be here Tuesday, showed up today (Saturday) and was COD for $23.15. Well guess who gave out incorrect info - again. This company cannot get it right to save their lives. How have they even stayed in business?

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