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Linda's complaint:
August 04, 2012

Insurance Company: AARP
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company

I'm a Senior Citizen and thought that AARP was a company that had Senior Citizens best interest at heart. Boy, was I wrong!

I *HAD* my auto insurance through AARP/Hartford Ins.

I had two cars insured with them, In May of 2012 I called to ad my 24 year old daughter to my policy, the quote I got was $124.00 per month automatically taken out of my account. The first bill I received with my daughter on my policy, was almost $300.00, more than double what they had quoted me. I did not get this bill until almost 45 days after I requested this change on my policy. No one called to inform me that having her on my account would make this much difference in my monthly payment. Had I been informed of this increase I would have told them not to ad her to my account.

Companies that deal with Senior Citizens need to be more diligent in informing seniors of changes that can affect them financially. I'm on a limited income as are most seniors and being forced to pay for something I would have denied had I been given a courtesy call, is a travesty. AARP/Hartford Ins. is a company I will never do business with again. Dealing with their billing dept. was a joke; nobody there had the same explanation or would let me talk, every time a started to say anything the person on the other end of the phone would start talking over me. It was a waste of time trying to get any kind of consideration. AARP/Hartford Ins. never made any effort to help resolve this issue. I would have paid what I was quoted ($124.00) had someone taken the time to let me talk. I was also informed that even if I made monthly installments on this bill I would still have late payments reported to the credit reporting agencies which would affect my fico credit scores.

Seniors beware AARP/Hartford Ins. Has only their best interest at heart not yours. shop around, I found insurance with the exact same coverage with another company for much less than AARP/Hartford Ins was charging me.

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